Computing Facilities in the Department of Physics

Where to get help

Hopefully most questions can be cleared up by browsing these pages. If the answer to your question is not obvious then try one of the following.

• The Internet - Great for information on specific software or programming. Also useful if you need more info than the unix man pages provide.
• Members of your Research Group - Many packages such as IDL or Mathematica are used by group members and you will find they have a thorough knowledge of the software. They can also provide information on what workstations and software would be available specifically to your group.
• The computing staff - see below.

Administration staff running Windows on their computers should contact ITS helpdesk on 33000 or email helpdesk@adelaide.edu.au in the first instance, since ITS is managing their computers.

Unix users and research staff using Windows can email Jonathan Woithe, Ramona Adorjan or Jeff Borkent for assistance with almost anything - particularly hardware faults, problems with your account, software you need loaded, etc. Ramona is based in CSSM and deals mainly with CSSM needs, Jeff is based in Chemistry and Jonathan is in room 213 of the Oliphant wing. Jonathan is only on campus on Wednesdays but is in email contact every day and can often sort problems out remotely. If you need to reach someone by telephone, the numbers are

• Jonathan: 35166 on Wednesdays and 34746 every other day.
• Ramona: 33548
• Jeff: 33241

Keep in mind that while these people install all the software, they generally do not USE the software, and so you will find members of your group a better source of information for a particular package.